Thanks so much for all your feedback. It is my task to respond to emails daily and some days they stack up on me. We are a small company and we all wear multiple hats.
Its true our email response time lags a bit during import time as we believe its priority to get everyone's order out as quickly as possible.
It is not our intention to displease any customer so if we haven't responded in a timely manner to your request, please do not hesitate to email a second request.